Türkiye Hastanesi is a reflection of İhlas Holding’s understanding of social responsibility. The hospital is located in Şişli, known as the heart of Istanbul, at the intersection of the commercial and healthcare areas.

One of the first private healthcare institutions, Türkiye Hastanesi complex was restored and began operating under İhlas Holding in 1991. Situated on approximately 18 decares of land, the hospital complex offers a refreshing environment with its blend of historical and modern architecture and verdant garden.

Türkiye Hastanesi continues to take a human-focused and sustainable approach to its operations, aiming to provide healthcare services in the best conditions. It provides attentive healthcare services, which are a basic human need, by focusing on its patients’ requirements. The hospital aims to provide a comfortable and peaceful environment for patients while offering medical services that meet all current advances in healthcare.

Türkiye Hastanesi carries out an average of 300,400 outpatient examinations, 32,000 inpatient treatments and 11,000 operations per year. It has 76 medical specialists and 550 healthcare professionals and administrative staff members. Applying interventional diagnosis and treatment methods and with a total of 125 beds, eight operating rooms, state-of-the-art laboratories, imaging centers, and adult and neonatal intensive care units, Türkiye Hastanesi has kept up to date with technological developments in the industry for 33 years.

Türkiye Hastanesi Awarded for Its High-Quality Standards: Receives AACI Quality Certificate
In 2023, Türkiye Hastanesi received accreditation from the AACI, an organization that provides a framework for the evaluation and improvement
of healthcare organizations, ensuring they meet internationally recognized quality standards.

What is the AACI?
Based in the USA, the AACI is a leading organization in healthcare accreditation and in the recognition
of clinical excellence. AACI provides certification for various healthcare services, including hospitals, primary healthcare, dentistry, outpatient services, and physical therapy. This process, which began in 2014, is recognized and supported by the International Society for Quality in Health Care (ISQua). AACI accreditation, which has been achieved by only a small number of healthcare organizations across Türkiye (around 10), demonstrates that a hospital meets both national and international healthcare standards and continually endeavors to improve.

The AACI Quality Certificate is an internationally recognized document that serves as an important reference point for healthcare providers. Having this certificate in Türkiye offers several advantages:
1. International Recognition: The AACI Quality Certificate is an internationally recognized and respected document. A hospital holding this certificate will have a significant advantage in terms of its ability to attract international patients and health tourism.
2. High Quality Standards: The AACI Quality Certificate shows that the organization complies with high quality standards. This serves as an assurance of patient safety and of the effectiveness and quality of healthcare services.
3. Prestige and Trust: This certificate indicates the hospital’s quality-focused efforts and emphasis on patient satisfaction. Patients will show a preference for hospitals that have been awarded this certificate, as they will feel safer.

Healthcare organizations holding the AACI Quality Certificate typically stand out in terms of their international recognition and prestige. Hospitals awarded this certificate are likely to see more international patients. They can also provide evidence of high-quality healthcare services and will have more opportunities for international collaborations.
This certificate also emphasizes the importance of continuous improvement and quality control processes within the hospital. These processes ensure the continuous improvement of healthcare services and allow the hospital to maintain the highest standards.

The AACI Quality Certificate not only indicates the quality of a hospital’s services, it also enhances its international competitiveness and strengthens its reputation. This helps the hospital to earn the trust of patients and other healthcare stakeholders.

Türkiye Hastanesi Accreditation Journey: An Investment in the Future
Türkiye Hastanesi underwent a comprehensive evaluation process to receive its AACI accreditation. During this process, hospital management and healthcare personnel succeeded in meeting all the necessary standards to confirm that they provide safe, high-quality services to their patients. The accreditation showed that the hospital meets internationally recognized criteria in areas such as patient safety, treatment quality, personnel training, and continuous improvement.

Türkiye Hastanesi views the AACI accreditation not as a temporary achievement but as an important step in its journey toward continuous development and improvement. Patients have the privilege of experiencing safe, expert treatment at an accredited institution, ensuring that they receive the highest level of benefit from their healthcare services.

Healthcare Executive of the Year: General Manager of Türkiye Hastanesi
The success achieved by Türkiye Hastanesi in 2023 is largely attributed to its effective leadership and management. In that year, the General Manager of Türkiye Hastanesi, Hayati Odabaşı, was recognized through the Healthcare Executive of the Year award, presented by “Hospitalmanager” magazine. Odabaşı stood out due to his management skills, strategic vision, and effective decision-making abilities.

The hospital’s senior management effectively manages its activities and ensures progress toward its strategic goals. Outstanding results have been achieved in key areas such as increasing patient satisfaction, enhancing quality standards, enhancing operational efficiency, and ensuring employee motivation.

Digital Transformation Activities
Türkiye Hastanesi continues to make strides in its digital transformation and innovation activities. Its Digital Transformation and Innovation office works to enhance the hospital’s competitiveness in the healthcare industry and to provide better services to its patients.

The office is charged with managing the digitalization process and promoting innovation at Türkiye Hastanesi. It closely follows technological developments and implements, showing steady discipline and a sustainable approach, and has undertaken various projects to optimize the hospital’s business processes and increase efficiency. The first phase of activities has focused on digitalizing existing business processes, using data analytics, and applying artificial intelligence solutions.

Türkiye Hastanesi has focused on the digitalization of all processes as a way to accelerate and improve patient care, diagnosis and treatment and to increase the efficiency of its management and workflow. Reliable data flow is ensured with all digital elements within the hospital and national health data systems, and the integration network with public and private provision and reimbursement systems is expanded.
Important steps are also being taken to establish a “remote healthcare consultancy” system, which is an important topic within the planned digital transformation vision. Efforts are underway to operationalize a digital platform that will allow health professionals and patients to meet freely without any geographical boundaries, within the rules of confidentiality, employing the latest technological approaches.

Extensive Specialization in Healthcare
All types of diagnosis and treatment are carried out, using modern methods, in the hospital’s internal and surgical departments. These include emergency services, oral and dental health, anesthesiology and reanimation, nutrition and diet, brain and nerve surgery, checkup programs, pediatric surgery, pediatric cardiology, pediatric neurology, pediatric health and diseases, child psychology and psychiatry, dermatology, physiotherapy and rehabilitation, gastroenterology, general surgery, chest diseases, ophthalmology and retina, traditional and complementary medicine, internal diseases, gynecology and obstetrics, cardiovascular surgery, cardiology, otolaryngology, neurology, orthopedics and traumatology, perinatology, psychiatry, psychology, radiology, medical laboratory, urology, audiology and hearing screening, sleep laboratory, and intensive care units.

As Türkiye’s first full-fledged ophthalmology center, Türkiye Hastanesi Ophthalmology and Retina Department is among the first centers to perform laser eye surgeries. Medical and surgical retinal procedures have been successfully performed due to the early diagnosis and preventive treatment methods practiced in the Ophthalmology and Retina Department. The center provides treatment in many areas from cataract surgeries to refractive errors, and strabismus to retinal diseases. The service infrastructure in departments such as brain and nerve surgery, pediatrics, ophthalmology, gynecology and obstetrics, cardiology, radiology, and urology is constantly being expanded. Türkiye Hastanesi continually brings in new specialists and academic personnel.

A Leading Health Tourism Hospital
Due to its progress and investments in healthcare, Türkiye has become the biggest medical tourism destination in the world. With advantages such as high-quality health services, advanced technologies, and a highly qualified workforce, Türkiye has become a major center for medical tourism. Visitors come from Europe, Central Asia and Caucasia, the Gulf Region, and North and Central Africa.
In addition to receiving treatment services, health visitors to Türkiye can experience its rich cultural and historical heritage.

Serving patients from abroad since 2012, Türkiye Hastanesi offers translation services in 27 languages. The hospital, which is very popular with European citizens, accepts patients from nearly 60 countries across the world, including Germany, the UK, Spain, Albania, Italy, Azerbaijan, Uzbekistan, Qatar, Kuwait, Libya, Algeria, Iraq, Chad, and Somalia.

Türkiye Hastanesi International Services Department specializes in health tourism and has an in-depth understanding of international patients’ languages and cultures. The department works efficiently, and its staff always exhibit a positive energy, offering a smile along with the best healthcare. Providing services to foreign patients equivalent to those for local patients requires translation skills, intuition, and experience. In addition to its specialization in health tourism, Türkiye Hastanesi has talented staff with excellent skills in empathy and organization.

We know that our efforts in the medical tourism industry, which generates foreign currency and has a high value in our country, are as beneficial for the economy and the reputation of our entire country as they are for our organization. This awareness leads us to push our hospital toward sustainable growth.

Türkiye Hastanesi International Patient Services Department, which is an indispensable health institution for foreign patients that offers high-quality and trustworthy services and a convenient location, is pleased to serve patients from other countries, acting as an ambassador for Turkish hospitality.

Social Contributions and Social Responsibility Projects
Türkiye Hastanesi always strives to provide a tailored experience for individuals and institutions. It offers targeted planning for the healthcare services of all public, private, and non-governmental organizations.
In addition, through its many social responsibility collaboration projects, the hospital has built bridges between institutions, helping to significantly improve Türkiye’s health literacy.

A Baby-Friendly Hospital
As one of the few hospitals to be certified by the Ministry of Health as “Baby-Friendly,” Türkiye Hastanesi explains the importance of breast milk to expectant mothers, starting from the prenatal period. The hospital offers detailed information and training on breastfeeding techniques.

Training support for mothers continues after birth as well. Emphasis is placed on the feeding of newborns with breast milk.

Our hospital, which supports the efforts of the Ministry of Health to encourage natural childbirth, continues its efforts to raise awareness about the birthing process for expectant mothers with the “Pregnancy School,” which has been available to everyone free of charge for four years.

Baby-Friendly Neonatal Intensive Care
Hospitals that provide pre- and post-natal services inform expectant mothers about breastfeeding and breast milk, starting from during their pregnancy. They aim to ensure that mothers breastfeed their babies immediately after birth, and trained healthcare personnel educate mothers on how to breastfeed. This policy facilitates healthy emotional bonding between the baby and its mother.

This policy was prepared in line with the recommendations set forth by the WHO and UNICEF, in collaboration with the International Code of Marketing of Breast-Milk Substitutes and the Ministry of Health of the Republic of Türkiye’s Baby-Friendly Neonatal Intensive Care Practices. Türkiye Hastanesi has been awarded this certification based on the criteria set forth and implemented in accordance with this policy.

“Feels Like Home” Services
Türkiye Hastanesi offers all its services in line with its “Feels Like Home” motto. Adopting a modern corporate business approach, Türkiye Hastanesi continues its mission of providing quality and target-driven health services to all segments of society with its staff of qualified experts who are equipped with up-to-date knowledge, are respectful of patient rights, and who are mindful of traditional values.

Operating based on the principle of patient satisfaction and emphasizing patient rights, the hospital strives to maximize patient satisfaction by following up on the patient’s wishes and expectations and promptly evaluating and responding to patient complaints.

Combining its responsibility toward people and society with its understanding of quality service, Türkiye Hastanesi continues to operate with a sustainable approach that meets its aim to “be the first address for trust and peace in healthcare.”